Online customer interactions can be described as "Events". Orchestrating a series of events is a "Flow".
One example of an event-driven orchestration:
Studies have shown that 90% of the information processed by the brain is visual. When embedding images into quotes and proposals, customers process the images 60,000 times faster than text (source study).
Combining the power of personalized text with an image of a service or product will instantly increase conversions by 15%... and in some cases even double the conversion rate!
Learn more about configuring image templates using Microsoft Word and the iDialogue CRM connector for Salesforce.