COME JOIN US!

Help us develop the next generation of Digital Transaction Management solutions!

Career Growth

From one-on-one mentoring to technical certification programs, we offer our employees a number of opportunities for growth and learning. Growing with us also means that you will have the opportunity to try out other roles and expand your career horizon.

​Flexible Work Environment

Whichever global office you join, you can be sure that we provide the technology and tools you need to succeed wherever and whenever you work. We believe in productive virtual teams, work-life balance and giving back to the community. 

Collaboration & Innovation

Innovation is in our DNA and is the essence of our existence. Our culture ensures a supportive team-work environment where innovation and learning are rewarded

Current Job Openings

Customer Success Representative
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​Customer Success Manager

​​Sales Account Executive

​​Marketing Manager

​Document Solutions Engineer (Salesforce Document Lifecycle)

Front End Engineer (React)

Backend Engineer (Java)

​Software Engineer (Salesforce Apex)
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​Site Reliability Engineer

​Solutions Architect

Apply

​Customer Success Representative
The Customer Success Representative (CSR) is a customer advocate and post-sales support for our customers. CSR is responsible for the successful product adoption and ongoing customer success by ensuring maximum business benefits are realized through the product. 
 Responsibilities

• Work closely with Customer Success Manager, Solutions Engineers and Account Executives to implement iDIalogue solutions
• Act as product expert of core functionality and features beyond fundamentals
• Ensure customer satisfaction through successful product implementation, training and ongoing support
• Provide concierge services and customize product solutions to meet customer unique business needs
• Remove adoption roadblocks by performing light system configuration
• Respond to customer support requests
• Resolve Salesforce™ and iDialogue Managed Package questions and issues
• Work closely with various teams to develop high quality documents for targeted audience
• Draft, edit, and publish content for multiple deliverables including online help, knowledge-base, FAQs, and training materials.
• Create document templates for document template libraries and contribute to accelerators
• Ensure high level of product impact and overall customer satisfaction during adoption and ongoing product usage

Qualifications
You will use technologies like Microsoft Word, template tag builder, Salesforce™, Portal Builder, Salesforce™ Lightening Components and Page Layouts. To succeed in this role, you should have expert level experience with Microsoft Office products particularly in designing, formatting, mail merge, templating, troubleshooting MS Word documents from multiple sources of content, data, and images. And 3-5 years business analyst experience working with business users in understanding and documenting business requirements and processes. 3-5 years customer service and support experience with excellent written and verbal communication skills 
​Additional Desired Skills

• Experience working with enterprise CRM application. Salesforce.com™ experience is high desired
• Experience with creating documentation for software products
• Salesforce™ Admin or Development certifications a plus
• Experience with formula fields or basic programming nice to have
• Experience working on enterprise workflow products with complex roles is a plus
• Familiarity with agile software development life cycles.

​Customer Success Manager
The Customer Success Manager (CSM) is responsible in delivering on the customer’s overall success and drive product adoption while delivering the highest levels of customer satisfaction. CSM leads the customer success organization in delivering exceptional customer experience through proactive communication while orchestrating the right internal resources, and effectively using the customer engagement model to align, track, and evolve the customer's business goals. 
Responsibilities

• Lead and manage customer success team members and work closely with Solutions Engineers and Account Executives to ensure successful customer onboarding and their on-going success with the iDIalogue solutions
• Respond for meeting overall customer support performance targets, monitor customer accounts’ usage of iDialogue product and health indicators 
• Achieve customer retention targets through your ability to build customer relationships 
• Develop and execute all phases of a subscription renewal plan 
• Able to manage complex customer situations and act as the customer POC and iDialogue solutions SME 
• Foster innovation by sharing best practices, conducting customer demos and training,  creating templates, tools and resources necessary in advancing new ways for customers to leverage iDialogue solutions to advance their digital maturity
• Identify at-risk customer accounts and execute a retention plan which might involve negotiation, re-onboarding, customer service, sales quotes, license management, user subscriptions, and cross-team collaboration
• ​Contribute to ongoing initiatives that continuously improve our approach to securing customer success

Qualifications
You will use technologies like Microsoft Word, template tag builder, Salesforce™, Portal Builder, Salesforce™ Lightening Components and Page Layouts. To succeed in this role, you should have experience as a team leader, a SCRUM master or equivalent agile project management experience, expert level experience with Microsoft Office products particularly in designing, formatting, mail merge, templating, troubleshooting MS Word documents from multiple sources of content, data, and images. You should also have SaaS pre/post sales experience and have demonstrated an understanding of a customer’s renewal life-cycle, an entrepreneurial spirit and a passion for customer success!​

​Sales Account Executive
The Sales Account Executive (SAE) is a highly motivated self-driven individual who is responsible for developing and closing new business or expanding existing customer accounts by building lasting customer relationships.  This is a full cycle sales position and an opportunity for you to be a key part of building a successful business and sales team. SAE is accountable for exceeding monthly and quarterly quotas, proactive deal management, forecast accuracy, and driving adoption and usage with customers and prospects in collaboration with internal teams and Salesforce™ ecosystem. You will be part of a growing startup company with amazing opportunity to make uncapped earnings through base plus commission, bonuses and promotions. 
​Responsibilities

• Grow our prospective client leads and sales by actively identifying sales opportunities, creating and managing a strong sales pipeline by qualifying and converting new business/sales leads 
• Drive the momentum of converting sales leads from prospecting to closing. Manage all leads throughout the sales cycle to ensure all proposals, pitch presentations, demos, trials, scopes of work, quotes, contracts, orders, master service and service level agreements are completed successfully and on time.
• Act as primary point of contact for customer. Work with internal teams to ensure the successful customer onboarding and execution of Concierge and Support Services. 
• Constant and consistent communication with prospective clients and internal leadership to proactively identify needs and deliver solutions.
• Consistently meet and exceed monthly and quarterly sales and revenue forecast and quota.
• Utilize sales enablement tools such as Salesforce™ to drive productivity, proficiency of sales activities, and maintain a database of accurate and current customer and prospect information.
• Support and ensure ongoing customer success with the iDialogue product. 
• Manage and grow a portfolio of clients and identify opportunities to increase subscription renewal revenue.
• Educate clients on industry trends, new service offerings, use cases, best practices and product enhancements, 

Qualifications
To be a successful SAE, you are a B2B hunter and closer with experience selling SaaS solutions or other software products and services to companies of various size and industries.  ​You should have experience with Inbound / outbound qualification, discovery calls, product demos, taking prospects through trials with a Sales Engineer, negotiating terms and closing the sale. Demonstrate a track record of over-achieving quota in past positions. You are an excellent communicator with strong cross-functional teamwork and leadership experience and proven success engaging various pre/post sales resources. You should have Strong computer skills, including Salesforce.com™, Microsoft Word, PowerPoint and Excel and be willingness and able to travel when necessary. 

​Marketing Manager
The Marketing Manager plans, creates and executes marketing campaigns that will drive the growth and adoption of the iDialogue product. This role will set strategy and own programs that are designed to maximize brand awareness and drive consideration and purchase of our solution.
Responsibilities

• Responsible for advertising, social channels (Twitter @dlog, Facebook, and LinkedIn pages), webinar event planning, marketing campaigns, SEO and keyword optimization, and lead acquisition and conversion process.
• Track and monitor campaign pipeline and leads in Salesforce™
• Acquire new leads and customers through online pay-per-click and cost-per-acquisition campaigns.
• Develop marketing, branding and content strategy, and manage a healthy ongoing backlog of content to be developed
• Work with internal team members to develop content for publication such as customer case studies, industry solutions, blogs, marketing campaign messages and routine updates to website.
• Collaborate with teammates to maintain consistent branding and messages across all marketing programs.
• Responsible for the paid marketing performance, including reviewing budgets, implementing strategy, execution, and optimization across online and marketplace channels.
• Measure and optimize marketing expenses, ad spend, customer acquisition costs, and conversion metrics.
• Research and test various marketing and lead acquisition channels to expand our reach and/or lower our cost-per-acquisition.
• Stay current with digital marketing trends and potential new channels and strategies.
• Monitor market intelligence and keep track of competitor movement and market situation.
• Actively contribute new ideas that will help drive marketing strategies successfully forward.

Qualifications

• Minimum work experience of 2 to 5 years as a paid marketing manager.
• A Bachelor’s Degree or higher in Advertising, Marketing, or related field.
• In-depth knowledge of the various paid marketing channels and technologies, retargeting, and social network advertising.
• Outstanding communication, writing, presentation and leadership skills.
• Strategic thinker with great analytical skills.
• Must have over 3 Years of Experience in Web Content, Graphic Design, Marketing and Social Media Management. 
• Experience with SaaS industry highly desired
• Excellent computer skills including experience utilizing CRM products such as Salesforce™

​Document Solutions Engineer (Salesforce™ Document Lifecycle)
The Document Solutions Engineer (DSE) owns the design and implementation of document lifecycle solutions on the Salesforce™ platform and iDialogue. DSE builds and maintains demo environment and is a key contributor during the customer acquisition, onboarding and  service rendering process. 
Responsibilities

• Build core product demos and client demos
• Develops and updates online resources and documentation 
• Collaborate closely with Sales, Solutions Engineers and Customer Success organizations in pre and post sales activities such as conducting product demos, ensuring successful customer onboarding and support.
• Setup document templates and map tags to data sources
• Setup and configure document room portals
• Setup and configure iDialogue Lightning Experience components on Salesforce™ records
• Configure Process Builder flows

Qualifications
You will use technologies like Microsoft Word, template tag builder, Salesforce™, Portal Builder, Salesforce™ Lightening Components and Page Layouts. To succeed in this role, you should have expert level experience with Microsoft Office products particularly in designing, formatting, mail merge, templating, troubleshooting MS Word documents from multiple sources of content, data, and images. An ideal candidate should also have SaaS pre/post sales experience, excellent presentation and communication skills, and is certified or willing to obtain certification as a Salesforce™ Admin. 

​Front End Engineer (React)
The Front End Engineer owns the desktop and mobile user interfaces of the iDialogue product. This person is an integral part of our product development team and will contribute to the design, building and testing of cross platform product solutions.
Responsibilities

• Collaborate with Solutions Architect and other team members in building and scaling a reliable and efficient web and mobile product in an Agile environment using sound UI/UX principles.
• Write clean code and be an innovator to find ways for product improvement.
• Deliver unit tests and automated tests to ensure code quality, correctness, robustness, and scalability.

 Qualifications
BS degree in Computer Science or Engineering, or equivalent job experience. Experience with React, Redux, JavaScript, HTML, CSS, UI/UX, and mobile development on both iOS and Andriod platform. Ideal candidate is familiar with functional programming, Reactive, one-way data binding, Immutable state management, Stateless components and REST API I/O. You should also have experience with Scrum/Agile development methodologies and sound DevOps practice. Excellent collaborative, communication, interpersonal skills.

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​Backend Engineer (Java)
The Backend Engineer owns feature design, development, and deployment processes for updating backend APIs using technology such as Java, Junit, AWS and Web services.
Responsibilities

• Collaborate with Solutions Architect and other team members in building and scaling a reliable and scalable software product and API in an Agile environment using sound software development best practices
• Write clean code and be an innovator to find ways for product improvement.
• Deliver unit tests and automated tests to ensure code quality, correctness, robustness, and scalability.
• Configure/Automate Amazon Web Services to support business requirements.

Qualifications
BS degree in Computer Science or Engineering, or equivalent job experience. Experience with Java, JUnit, AWS API, Web services, integrations, document parsing, OpenOffice XML, Redis, Amazon Lambda, Elasticache, and S3. You should also have experience with Scrum/Agile development methodologies and strong DevOps focus. Good knowledge of design patterns and software development best practices. Excellent ability to write tests (unit and integration). Excellent collaborative, communication, interpersonal skills.

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​Software Engineer (Salesforce™ Apex)
The Salesforce™ Apex Developer owns the Salesforce™ managed package development, testing, and deployment.
Responsibilities

• Collaborate with Solutions Architect in analyzing and reviewing business, functional and technical requirements.
• Develop and deliver complex technical solutions utilizing Apex, Triggers and Visualforce pages.
• Recommend changes in product, process and service improvement in development and configuration.
• Document technical aspects of new features.
• Manage s code deployments from nonproduction to production environments.
• Maintains feature integrity throughout development, testing and production environments 

Qualifications
BS degree in Computer Science or Engineering, or equivalent job experience. Demonstrate proficiency in Salesforce™ Apex and Lightning, SObjects, Custom metadata types, REST APIs.  Ideal candidate is Salesforce™ Developer certified and is familiar with:

• Object Oriented Programming (OOP)
• Fluent programming interfaces
• Unit testing
• Synchronous vs Asynchronous methods and processes

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​Site Reliability Engineer
The Site Reliability Engineer owns AWS infrastructure and end-to-end code deployment across Salesforce™ subscribers and AWS while ensuring and maintaining a highly secure and compliant hosting operations. This role is mission-critical in ensuring that critical systems are healthy, monitored, automated, and designed to scale.
Responsibilities

• Work closely with project teams to deploy the approved product releases and builds and address issues promptly in the various environment as well as support reliability initiatives to identify and resolve production issues.
• Responsible for Availability, Latency and Scalability Management.
• Build and maintain automation pipelines for cloud and mobile apps.
• Onboard applications to Public Cloud and analyze cloud-based workloads.
• Responsible for creating, adapting and maintaining system configurations for applications.
• Documentation of newly deployed environments for ongoing operational support.
• Ensure security policies, procedures and best practices are followed, implemented and monitored.
• Identify any security risks and propose risk mitigation strategies.

Qualifications
BS degree in Computer Science or Engineering, or equivalent job experience. Experience with AWS Dashboards and Consoles, AWS CLI, Java build and deploy tools. Strong understanding of developing and testing highly-available systems with appropriate considerations for disaster recovery. Expertise in designing, analyzing and troubleshooting large-scale cloud-based environments. Ability to manage multiple projects at the same time. Experience with any of the following compliance efforts is a plus: PCI, SOC2, SOX, HIPAA

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​Solutions Architect
The Solution Architect leads the design, planning and development activities that realize and advance the iDialogue product and business vision. It is a mission critical leadership role that maps the business vision to systems/technical deliverables. The Solutions Architect leads technical teams, collaborates with internal teams and external customers to ensures the successful market adoption of our product.
 Responsibilities

• Design and develop architectural plan to meet iDialogue product roadmap.
• Review, interpret and respond to detailed business requirements specifications to ensure architectural plan alignments with customer expectations and market demands. 
• Translates business and product goals into end-to-end requirements.
• Assist sales organization in both pre and post sales activities.
• Lead engineering team in the development of iDialogue product on the Salesforce™ platform.
• Develop, test and implement technology solutions and report on delivery commitments to ensure solutions are implemented as expected and to agreed timeframe.
• Assist Customer Success Teams in defining and implementation backlog.
• Attend internal Sprint meetings to ensure implementation delivery is aligned with customer expectations.
• Create and maintains enterprise software development standards and best practices. Provide input to the strategic direction of technology investments to assist in the development of the enterprise architecture and maximize the return on technology investment

 Qualifications
BS/MS degree in Computer Science or Engineering, or equivalent job experience. Minimum 5 years of experience as solutions architect or technical leadership roles. Extensive technical experience in designing and developing highly scalable and secure SaaS software products for enterprise customers. Knowledge of architectural frameworks and the ability to produce effective design principles. Salesforce™ Technical Architect certification or equivalent experience. Demonstrated ability to communicate and influence at all levels and ability to think strategically